Layway
We offer a 180 day Layaway Plan for any item you desire. We do require an initial 10% deposit of the total purchase, {including tax}. The payments thereafter may be made monthly in accordance to the terms. Alterations & adjustments such as ring sizing, will be made at balance payoff.
Expired layaways will receive an in-store credit for monies on account.
Refunds
Refunds are accepted within 3 days of purchase. All refunds must accompany the merchandise, “in new condition”, and a copy of your receipt.
No returns or refunds on Clearance items. Refunds are subject to restocking fees if alterations have been performed, and/or if the item needs polishing.
Appraisal
We are happy to provide you with an insurance appraisal on your purchase free of charge. Our appraisals are performed by our Graduate Gemologist trained by the Gemological Institute of America (GIA) & the American Gem Society (AGS).
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Financing
Sollberger Watches, Clocks, and Jewelry now offers you our own Sollberger Preferred Customer Card through GE Capital. It provides you with convenient purchasing now and also for future purchases with no interest and other purchasing plans available.
Returns & Exchanges
Most returns & exchanges are accepted within 10 days of purchase.
Some special order and altered items may be non-returnable, and/or subject to restocking fees.
Diamond Inspections
We recommend every 6 months you should bring to us your diamond jewelry and have our jeweler inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is provided without cost.
Custom Work
All custom jewelry is nonrefundable, and requires a 50% nonrefundable deposit before the work begins. Full payment upon receipt of custom work will denote the client’s complete satisfaction.
Gift Certificates
Sollberger Watches, Clocks & Jewelry offers gift certificates in any denomination.
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